Delivery, Returns & Refunds
Your satisfaction is our priority. We’ve designed our delivery, returns, and refund policies to be transparent, flexible, and customer-friendly. Shop with confidence knowing every purchase is backed by our commitment to quality service.
Fast & Reliable Delivery You Can Trust
Prompt Shipping
Clear estimated delivery times stated at checkout with every order.
Free Standard Shipping
Orders over our threshold qualify for complimentary standard delivery.
Real-Time Tracking
Monitor your order from dispatch to doorstep with live updates.
Protective Packaging
Eco-friendly materials designed to safeguard your skincare and fashion items.
Easy Returns Within 30 Days
Generous Return Window
Changed your mind? We understand. Return most items within 30 days of delivery for a full refund or exchange. Our flexible policy gives you time to ensure every purchase meets your expectations.
Return Requirements
- Fashion items must be unworn for full refunds
- Skincare can be gently used (up to 25%) for store credit
- All original packaging, tags, and accessories included
- Proof of purchase required
*Important Exclusions: Opened skincare products cannot be returned for a full refund. However, gently used skincare (up to 25% used) may be eligible for store credit, subject to conditions. Final sale items and certain accessories may not qualify for returns. Please review product details before purchasing.
Two Convenient Return Methods
In-Person Returns
Drop off your return at designated return bars or partner locations near you. No need to package items or print labels—simply bring your items. Quick, easy, and immediate confirmation.
- No packaging required
- Instant receipt confirmation
- Available at select locations
Mail Returns
Use the prepaid return shipping label included with your order for hassle-free returns. Pack your items securely, attach the label, and drop off at any courier service company. Tracking provided automatically.
- Prepaid label included
- Full tracking visibility
How to Start a Return or Exchange
Step 1: Log In & Select Order
Access your account dashboard and choose the order containing items you wish to return or exchange. Review eligible items and select your preferred option.
Step 2: Pack Items Securely
Place items in original packaging when possible. Ensure all tags, accessories, and documentation are included. Seal package carefully for transit protection.
Step 3: Complete Your Return
Drop off at your chosen return location or ship via provided label. Receive confirmation and tracking information to monitor your return status.
Refunds Processed Quickly & Securely
Return Received
We scan your package upon arrival at our facility.
Refund Issued
Payment processed to original method within 7-14 days.
Quality Inspection
Items reviewed to ensure return policy compliance.
Confirmation Sent
Email notification when refund successfully completed.
Return Received
Most refunds appear in your account within 7-14 business days, though bank processing times may vary. You’ll receive email confirmation immediately upon refund approval.
Exchanges & Instant Return Credit
Reserve Exchange Items
Found the perfect replacement? Reserve your exchange item online before returning your original purchase to ensure availability and lock in current pricing.
Instant Return Credit
Eligible customers receive Instant Return Credit to shop immediately while their return processes. Credit valid for 6 months based on original purchase price minus applicable discounts.
Seamless Experience
No waiting for refunds to complete future purchases. Shop new arrivals and seasonal collections while your return is in transit, making exchanges effortless.
*Instant Credit Eligibility: Available to customers in good standing with verified payment methods. Credit amount adjusted if returned items don’t meet policy requirements.
Damaged or Defective Items
We Stand Behind Quality
If your item arrives damaged or defective, please contact our customer service team immediately. We take quality seriously and will resolve issues quickly with full refunds or replacements at no cost to you.
Quick Resolution Process
- Contact support with order details and photos
- Receive prepaid return label instantly
- Choose refund or replacement option
- Get resolution within 3-5 business days
Photos help us improve quality control and expedite your claim. Include clear images showing damage or defects from multiple angles along with your order number.
